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有些難題的解決方法還真有趣,下面舉例說明:
例一當美國航空航天局准備將宇航員送往太空時,他們發現鋼筆在零重力情況下寫不出來(墨水無法流出來印到書寫材質上)。為了解決這一難題,他們花費了10年時間和1200萬美元。他們發明了一種鋼筆,在零重力、倒立、水底的情況下都能書寫,更特別的是,它可以在包括水晶在內的任何材質表面書寫,並且,冰點以下至300℃的范圍內都成。而俄羅斯人怎麼做呢?他們用鉛筆!
例二世上最著名的一次關於日本管理模式研究的案例名叫空肥皂盒案。此案例發生於日本最大規模的一家化妝品公司。公司接到客戶投訴,稱其購買的一盒肥皂是空的。很快,廠房將問題歸咎於生產線,因為所有包裝好的肥皂都是從生產線上運往百貨公司的。出於某種原因,其中一個肥皂盒還是空的就通過了生產線。管理層派工程師解決此問題。工程師苦心鑽研,火速發明了一部帶有高清顯示屏的X射線機,通過兩人操作,可以觀察通過生產線的所有肥皂盒,以確保盒內裝有肥皂。毫無疑問,他們工作賣力且迅速,可是他們投入了大量的資金。一家小公司的一名普通職工遇到了同樣的問題,他買了一臺強力電風扇,對著生產線吹,一打開風扇,肥皂盒從風扇面前通過時,空盒子就輕而易舉地被吹出生產線了。
寓意:永遠從簡單處著手,用最簡單的方法解決問題。
Here are some interesting solutions to difficult problems.
Case 1 When NASA began the launch of astronauts into space, they found out that the pens wouldn」t work at zero gravity (ink won」t flow down to the writing surface). To solve this problem, it took them one decade and $12 million. They developed a pen that worked at zero gravity, upside down, underwater, in practically any surface including crystal and in a temperature ranging from below freezing to over 300 degrees C. And what did the Russinas do?They used a pencil!
Case 2 One of the most memorable case studies on Japanese management was the case of the empty soap box, which happened in one of Japan」s biggest cosmetics companies. The company received a complaint that a consumer had bought a soap box that was empty.Immediately the authorities isolated the problem to the assembly line, which transported all the packaged boxes of soap to the delivery department. For some reason, one soap box went through the assembly line empty. Management asked its engineers to solve the problem. Post-haste, the engineers worked hard to devise an X-ray machine with high-resolution monitors manned by two people to watch all the soap boxes that passed through the line to make sure they were not empty. No doubt, they worked hard and they worked fast but they spent a whopping amount to do so. But when a rank-and-file employee in a small company was posed with the same problem. He bought a strong industrial electric fan and pointed it at the assembly line. He switched the fan on, and as each soap box passed the fan, it simply blew the empty boxes out of the line.
Moral: Always look for simple solutions. Devise the simplest possible solution that solves the problems.
(摘自2010年6月《英語廣場·美文》)
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